Returns & exchanges
We will gladly assist with returns and exchanges of this product in accordance with our returns and exchanges policy.
Online purchases / exchanges
Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at support@assyriasoft.com.
About return / exchange
Unfortunately we cannot offer a change of mind refund or exchange of the products. Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You’re entitled to a repair, replacement, or refund for a failure that cannot be remedied or is of substantial character, and to compensation for other reasonably foreseeable loss or damage.
We will accept product returns and provide you with a replacement, refund or repair where:
- the product is faulty or is not of acceptable quality; or
- the product does not match its sample or description.
We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our team members will be able to advise you whether a refund, exchange, repair or replacement is available, and may record your proof of identification when processing a return without proof of purchase.